StoryTracks Privacy Policy

StoryTracks respects your privacy.

This Privacy Policy explains what information we collect, how we use it, how we share it, and what choices you have when you use StoryTracks.

By using StoryTracks, submitting information, or purchasing a song, you agree to this Privacy Policy.

1. Information We Collect

StoryTracks may collect the following types of information.

1.1 Information You Provide

We may collect information you submit directly, including:

• name;
• email address;
• phone number, if provided;
• billing or order information;
• song recipient names;
• family member names;
• team, business, church, school, or organization names;
• story details;
• memories;
• traditions;
• dates;
• locations;
• song preferences;
• genre and style preferences;
• revision requests;
• uploaded files, if any;
• voice input or transcripts, if voice features are used;
• any other information you provide during the song creation process.

Because StoryTracks creates personalized songs, the information you provide may include personal stories about you or other people. Please do not submit private information about another person unless you have permission to do so.

1.2 Payment Information

Payments may be processed by third-party payment providers. StoryTracks may receive limited payment-related information, such as payment status, transaction ID, billing name, billing email, and purchase amount. StoryTracks does not intentionally store full credit card numbers.

1.3 Automatically Collected Information

When you visit or use StoryTracks, we may automatically collect:

• IP address;
• device type;
• browser type;
• operating system;
• pages viewed;
• links clicked;
• referring website;
• time and date of visits;
• approximate location derived from IP address;
• usage logs;
• error logs;
• performance data.

1.4 Cookies and Similar Technologies

StoryTracks may use cookies, local storage, pixels, or similar technologies to:

• keep the site functioning;
• remember preferences;
• maintain session information;
• improve user experience;
• understand site traffic;
• support analytics or advertising.

You may be able to disable cookies through your browser settings, but some site features may not work properly.

2. How We Use Information

StoryTracks may use information to:

• provide the StoryTracks website and services;
• conduct the guided song intake;
• create story summaries, song blueprints, lyrics, prompts, and songs;
• generate, review, revise, and deliver custom songs;
• process payments;
• communicate with you about your order;
• provide customer support;
• improve our website, prompts, workflows, and song creation process;
• test and troubleshoot features;
• prevent fraud, abuse, security issues, and policy violations;
• enforce our Terms of Service;
• comply with legal obligations;
• send updates, offers, or marketing communications if allowed by law.

3. AI and Third-Party Processing

StoryTracks uses third-party tools and service providers to operate the business and create songs.

These may include providers for:

• AI language processing;
• AI-assisted music generation;
• audio generation;
• voice transcription;
• text-to-speech;
• website hosting;
• data storage;
• payment processing;
• email delivery;
• analytics;
• customer support;
• automation.

Information you submit may be processed by these providers as needed to create and deliver your song or operate the service.

StoryTracks does not control every aspect of third-party provider systems, but we aim to use providers that are appropriate for the services we offer.

4. How We Share Information

StoryTracks may share information:

• with service providers who help operate the website or create songs;
• with payment processors to complete transactions;
• with AI and music-generation providers to process your story and generate outputs;
• with hosting, storage, email, analytics, and support providers;
• when required by law, subpoena, court order, or legal process;
• to protect the rights, safety, property, or security of StoryTracks, customers, or others;
• in connection with a business transfer, merger, acquisition, sale, or reorganization;
• with your permission.

StoryTracks does not sell your personal information to advertisers.

5. Public Use of Songs and Stories

StoryTracks will not publicly post your song, story, name, family details, business information, or testimonial as a public example without your permission.

If you give permission, StoryTracks may use approved materials for portfolio, marketing, advertising, social media, website, or promotional purposes.

You may contact StoryTracks to withdraw future marketing permission.

6. Sensitive Personal Information

StoryTracks does not require you to submit highly sensitive information.

Because custom songs may involve personal stories, you should avoid submitting unnecessary sensitive information such as:

• Social Security numbers;
• financial account numbers;
• medical records;
• passwords;
• government identification numbers;
• confidential employer information;
• private information about others without permission.

If you voluntarily submit sensitive information, you understand that StoryTracks may process it as part of your song request.

7. Children’s Privacy

StoryTracks is intended for use by adults.

We do not knowingly collect personal information directly from children under 13.

Adults may submit names, stories, or memories involving their children or family members as part of a custom song request. By doing so, you represent that you are the parent, guardian, or otherwise have permission to provide that information.

If you believe a child submitted personal information to StoryTracks without permission, contact us and we will review the request.

8. Data Retention

StoryTracks may retain information for as long as reasonably necessary to:

• provide services;
• complete and support orders;
• maintain business records;
• resolve disputes;
• improve the service;
• comply with legal obligations;
• enforce agreements;
• prevent fraud or abuse.

We may retain order history, song files, story summaries, transcripts, and related materials unless you request deletion and we are legally or operationally able to delete them.

Some information may remain in backups, logs, archives, accounting records, or legal records for a limited period.

9. Your Choices

You may contact StoryTracks to request:

• access to certain personal information;
• correction of inaccurate information;
• deletion of certain information;
• withdrawal of marketing permission;
• opt-out from promotional emails;
• questions about how your information is used.

We may need to verify your identity before fulfilling requests.

Some information may be retained where required for legal, security, tax, dispute-resolution, or business-record purposes.

10. Email Communications

StoryTracks may send you transactional emails related to your order, such as confirmations, questions, delivery notices, revision updates, or support messages.

If you opt into marketing emails, we may send promotional updates. You may unsubscribe from marketing emails, but you may still receive transactional or service-related messages.

11. Security

StoryTracks uses reasonable administrative, technical, and organizational measures to protect information.

However, no website, transmission, storage system, AI provider, or internet service can be guaranteed 100% secure.

You submit information at your own risk.

12. Third-Party Links

StoryTracks may contain links to third-party websites, social media pages, payment processors, music platforms, or other services.

We are not responsible for the privacy practices, content, or policies of those third-party services.

You should review their privacy policies before using them.

13. U.S.-Based Service

StoryTracks is operated from the United States.

If you access StoryTracks from outside the United States, you understand that your information may be processed in the United States or other locations where our service providers operate.

14. State Privacy Rights

Depending on where you live, you may have privacy rights under applicable law, including rights to access, correct, delete, or obtain information about certain personal data.

StoryTracks will respond to valid privacy requests as required by applicable law.

StoryTracks does not sell personal information to advertisers.

15. Changes to This Privacy Policy

StoryTracks may update this Privacy Policy from time to time.

The updated version will be posted on the website with a new “Last updated” date.

Your continued use of StoryTracks after changes are posted means you accept the updated Privacy Policy.

16. Contact

If you have questions about this Privacy Policy or want to make a privacy request, contact:

StoryTracks
Email: support@getstorytracks.com
Website: https://getstorytracks.com